Privacy Policy

Privacy & Cookies Policy

By entering into the Membership Agreement with Funkypigeon.com Limited ("FP"), you will become a Member of the My Funky Rewards programme ("My Funky Rewards Programme"). As a Member of the My Funky Rewards Programme FP grants you the right to participate in the My Funky Rewards Programme, which includes the right to earn cash-backs, purchase vouchers at a discount and to earn or receive other benefits. Collectively, the grant of the right to participate in the My Funky Rewards Programme and the right to earn and receive cash backs and other benefits is referred to as the My Funky Rewards Membership Service ("My Funky Rewards Membership Service").

Please read this Privacy Policy carefully before joining the My Funky Rewards Program or using this website.

Effective Date:

30 January 2019

Revision Date:

This Privacy & Cookies Policy was last modified on 4 December 2024.

To become a member of My Funky Rewards, you must sign up online and agree to the Terms of Service. You also must be at least 18 years old and a resident of the United Kingdom. FP recognises the importance of protecting the personal data such as your full name, telephone number and email and mailing address ("Personal Data") you provide to FP.

This Privacy Policy explains: (a) what sort of Personal Data FP collects; (b) how that Personal Data is used; (c) to whom FP may disclose your Personal Data; (d) how you can correct or change the Personal Data FP holds about you and (e) how you can change your preferences to opt-in or opt-out of receiving marketing communications.

This Privacy Policy is incorporated into, and forms part of, the Membership Terms of Service, which govern your participation in the My Funky Rewards Program and your use of the My Funky Rewards Membership Service and this site https://www.funkypigeon.com/ ("Website").

If you have a concern about your data or a question about this Policy for our Data Protection Officer, please contact them by email at customerservice@myfunkyrewards.com.

FP is the data controller for this Website.

FP collects and uses your Personal Data and data for the purposes of providing you with the My Funky Rewards Programme whilst ensuring you have a great and enjoyable experience.

It is up to you what Personal Data and data FP collect and you may decline to provide FP with it. However, if you choose not to provide FP with your Personal Data and data which is necessary to provide you with the My Funky Rewards Programme, you will not be able to use the My Funky Rewards Programme.

To become a Member of the My Funky Rewards Programme, you will either be asked: to (a) provide a basic profile about yourself by filling out an online registration form with your name, mailing address, email address and payment information (including credit and/or debit card number and expiration date); or (b) expressly authorise a marketing partner of FP to transfer certain contact and billing information to FP (including your mailing address and payment information (including credit and/or debit card number and expiration date). This is necessary to authenticate your identity, register you to receive the relevant services including the day to day servicing of your membership and process your payment for the My Funky Rewards Programme. Without it, FP will not be able to sign you up and/or provide you access to the use the My Funky Rewards Programme. The specific legal ground we are processing your personal data on is under performance of a contract with you. FP processes such information in accordance with this Privacy Policy. The marketing partners of FP may have different privacy practices and you are encouraged to read their privacy policies.

Your data is also necessary to detect and if necessary withhold you from re-enrolling in the My Funky Rewards Programme where your membership was terminated due to a breach of terms and conditions such as misuse of the My Funky Rewards Programme or fraudulent activity. This constitutes a legitimate business purpose of FP.

After joining the My Funky Rewards Programme, FP may request that you verify your Personal Data previously provided, provide additional contact information (your telephone number, for instance), indicate your communication preferences and create your permanent member identification and password for secure use of the Website. You may also be required to select a challenge question and provide the answer so that FP can assist you if you forget your member identification or password. Any data requested helps FP to provide you with your benefits, and to personalise and properly service your Membership.

Depending on the benefits that you elect to use, you may be asked for additional information to properly service your Membership. For those benefits that require you to submit a reimbursement claim, you will be required to complete a form requesting information needed to process the claim. Depending on the type of claim and the circumstances surrounding the claim, you may be required to provide additional documentation to support your claim.

If you are invited to take part in the In-Store Offers pilot, you will be asked to provide payment card information in order to track and monitor your purchases in-store. Without this, you will not be able to use In-Store Offers.

From time-to-time FP may provide you as a Member of the My Funky Rewards Programme the opportunity to participate in contests or surveys made available through the Website. If you participate, FP will request certain Personal Data from you. Participation in these surveys or contests is voluntary. This will be to improve the My Funky Rewards Programme and services for your continued enjoyment and to assist in the development of new services based on your feedback. The requested information typically includes contact information (such as name, email and/or mailing address) and demographic information. FP may use this information to publish contest winners, to monitor Website traffic or personalise the My Funky Rewards Membership Service (in the case of anonymous information collected in surveys) and to send participating Members an email newsletter. FP may use a third party service provider to conduct these surveys or contests; that company will be prohibited from using your Personal Data for any other purpose. FP will not share the Personal Data that you provide through a contest or survey with any other third parties unless you so consent or as otherwise provided in this Privacy Policy. The use of such third party service providers for surveys and contests will be made aware to you before you choose to participate.

FP may offer a referral service so that FP can tell one of your friends about our My Funky Rewards Program by forwarding certain marketing communications and/or emails to an individual you believe may be interested in joining the My Funky Rewards Program.

Anonymisation is the process of converting personal data to anonymised data so that it does not identify you or any individual and will not allow you or any individual to be identified through its combination with other data.

FP collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data may be derived from your personal data but it is not considered personal data in law as this data does not directly or indirectly reveal your identity.

In addition to the way FP process your data explained above, FP will use anonymised data and aggregated data to improve the quality of FP’s existing products/services, develop new features, products/services and for overall research purposes.

An example would be where FP aggregate your data on how often you use the product/service to calculate the percentage of users accessing a specific website feature. As this data is anonymised and does not identify you, FP may share this data with FP’s group companies as well as third parties and partners. However, if FP combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, FP treat the combined data as personal data which will be used in accordance with this privacy policy.

FP will use aggregated data, data from third party analytic providers such as Google Analytics (see section below), and the data FP collect about you through cookies including your online behaviour whilst using FP’s services and your personal data to form a view on what FP think you may want or need, or what may be of interest to you. This is how FP decide which products, services and offers may be relevant for you. You will receive marketing communications from us about similar products and services if you have requested information from FP or purchased goods or services from FP or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing by clicking the unsubscribe link in the email or SMS. FP will also use this data to tailor your servicing communications.

FP may share your data if it is necessary to do so in order to provide you with your product/service, if FP has a legitimate business purpose for doing so, or if you have given FP your explicit consent to do this.

Please note that when you are redirected to a partner or third party website from our website, if you provide personal data to any of those partners or third parties, your data will be governed by their privacy statement/policy. You should read their privacy statement/policy before you submit any of your data to their websites.

FP only processes Personal Data for the purposes described in this Privacy Policy (including as set out in what personal identifiable information we collect and how it is collected section above and the Cookies and Logfiles section above) for the following purposes:

to identify you as a Member of the My Funky Rewards Programme and to link your My Funky Rewards account with your main funkypigeon.com account;
to provide the My Funky Rewards Membership Service and benefits that you request, and to communicate with you in that regard (including sending you emails related to the My Funky Rewards Membership Service and for billing purposes);
to ensure the proper functioning of the Website;
to meet research and product/service development needs and to improve the Website and the My Funky Rewards Membership Service; and
to personalise your experience, including targeting the Website and the My Funky Rewards Membership Service to you.

FP may combine the information you submit under your account with other information made available to FP or third parties, including information FP receives from its marketing partners, and/or its benefits suppliers to better target the advertising and to improve the quality of the My Funky Rewards Membership Service.

When you communicate with FP (by telephone, email or otherwise), FP may record and/or retain those communications to be able to process enquiries, respond to your requests and improve the My Funky Rewards Membership Service. FP will process your data for legitimate business purposes namely quality assurance and training purposes and to ensure FP have collected and recorded any consent you provide over the phone. FP will always inform you if such recording or monitoring is taking place.

FP will ask you for your express opt-in consent where we wish to send marketing communications to you, both about My Funky Rewards and Funkypigeon.com generally. We will ask you initially on your sign-up to the My Funky Rewards Programme and in relation to My Funky Rewards, you can update your preferences through the Website (see section 10 below for funkypigeon.com related preferences).

FP will ask you for your express opt-in consent before FP share your personal data with any company outside FP group companies for marketing purposes. FP will provide you with more information about the categories of these companies at the time of asking you for your express opt-in consent. This will typically be for products/services offered by other companies which may be of interest to you based on the product/service you have with us or may be for another purpose which will also be made clear to you at the time of obtaining your express opt-in consent.

If you provide your explicit opt-in consent to receive marketing communications, FP may provide you with further options where you can choose how to receive it, such as email, SMS, physical mail or telephone and the frequency of such marketing communications. If you have provided your explicit consent to receive marketing communications but later change your mind, you can edit your preferences on how you receive them, how often you receive them or even stop receiving them altogether by contacting FP or updating your preferences in your member profile page.

FP may disclose your Personal Data:

to FP's group companies, suppliers and service providers, to enable FP to provide the My Funky Rewards Membership Service to you, including FP's benefit suppliers, to third parties who process payments to or from you on behalf of FP, hosting companies, content providers and software and/or hardware vendors who may have access to FP's databases; and
Specifically in relation to payment processing for payments by you, Personal Data will be disclosed to:
- our third party bill payment firm who will bill you for your membership fees, on behalf of FP; and
- First Data Europe Limited, and their group companies (together “First Data”), who together are the payment processor used by our third party bill payment firm to process your payments made to FP. First Data a) act as a data controller over Personal Data collected from you to process payments, and b) will use your Personal Data in accordance with the privacy policy at 30 January 2019.

FP requires that its marketing partners and suppliers agree to process your Personal Data in accordance with instructions from FP, this Privacy Policy and any other appropriate confidentiality and security measures. These types of third parties are not permitted to use your information for any secondary purposes except where as noted elsewhere in this policy, Personal Data is used by third parties in accordance with their own privacy policy.

FP may also disclose your Personal Data to government, regulatory and law enforcement agencies to the extent disclosure is required or authorised by law and otherwise as FP believes is necessary or appropriate to satisfy any law, regulation or other governmental request, to operate the Website properly, or to protect or defend the rights of FP or the rights or well-being of FP's employees, users or others and/or if you are involved (or are suspected of being involved) in any illegal activity (even without a subpoena, warrant or court order).

If you provide explicit consent (either when joining the My Funky Rewards Programme or via the communication preferences pages available through your Member profile area on the Website), FP will also share your Personal Data with its group companies so that FP and/or its group companies may send you information about other products and services which are not similar to the product and service you already have and which FP considers to be of interest to you.

If you provide explicit consent (either when joining the My Funky Rewards Programme or via the communication preferences pages available through your Member profile area on the Website), FP may also share your Personal Data with third parties (who are not group companies) so that FP and/or those third parties may send you information about any products and services considered to be of interest to you. Note that third parties may have different privacy practices and FP encourages you to read their privacy policies.

FP may transfer your information to third parties as a result of or in connection with a sale, merger, consolidation, transfer of assets, reorganisation or liquidation, and FP shall notify you of any such activity if your Personal Data becomes subject to a different privacy policy.

FP may disclose certain information about you such as first name, first initial of last name and city/town of residence publicly as an example of representative savings and/or to identify you as a Member of the My Funky Rewards Programme.

As part of the Service, we may use the services of financial institutions or bank's subcontractors, subject to legal reporting requirements. In such circumstances these financial institutions or bank's subcontractors may carry out identity checks before any financial transaction is processed. Any information, which is processed by way of transfer to said financial institutions or bank's subcontractors, is intended for their use only and for this specified purpose only.

As a result, we may ask you to provide us with a copy of your proof of identity (ID/passport) as well as some additional information such as a bank statement, date and place of birth, address and phone number.

We inform you that your failure or refusal to provide the information requested will prevent us from providing the benefits of the membership and may result in the termination of your membership. There may also be some delay to us commencing delivering of your benefits to you as a result of these checks.

The Website may contain links or references to third party websites and the privacy policies of these websites may differ from this Privacy Policy. Please be aware that FP has no control over such websites (other than those controlled by FP's group companies) and this Privacy Policy does not apply to such websites. We encourage you to read the privacy policies of such websites.

In certain cases you may be presented with the opportunity to download software from FP or its licensors and suppliers that may improve the My Funky Rewards Membership Services and the My Funky Rewards Programme. In such cases, you will be presented with, and required to agree to separate terms and conditions specifically related to the download application ("Download Application") prior to downloading the software.

Although acceptance of the Download Application Privacy Policy is required to utilise a specific part of the My Funky Rewards Programme, the right to receive most benefits as included in the My Funky Rewards Membership can still be accessed by logging onto the Member's Only area of the Website.

At any time you can stop your use of this Download Application by uninstalling the Download Application from your computer. The only authorised means to uninstall the software is to use the Add/Remove programmes facility in the Microsoft Windows Control Panel. After the removal of the Download Application, you will no longer be able to use the features of this Download Application.

The security of your Personal Data is an important concern to FP. All customer databases are held in a secure environment and (except for law enforcement authorities in limited circumstances), only those FP employees or other persons who need access to your data in order to perform their duties are allowed such access. Any of these employees or persons who violate FP privacy and/or security policies may be subject to disciplinary action, including possible termination and civil and/or criminal prosecution. Where you are using FP websites, FP take proactive steps to put safeguards in place to provide for the secure transmission of your data from your computer to FP servers. However, due to the inherent open nature of the Internet, FP cannot guarantee that communications between you and FP, and FP and you, will be free from unauthorised access by third parties, such as hackers. FP has implemented all necessary and reasonable technical and organisational measures to protect your data including:

data minimisation and encryption of personal data;
the ability to ensure the ongoing confidentiality, integrity, availability and resilience of processing systems and services;
the ability to restore the availability and access to personal data in a timely manner in the event of a physical or technical incident; and
a process for regularly testing, assessing and evaluating the effectiveness of technical and organisational measures for ensuring the security of the processing.

In addition, for any Personal Data you submit to FP through the Website, such Personal Data shall be transmitted to FP using Secure Socket Layer encryption. You agree not to hold FP responsible for any breach of security except as set out in the Membership Terms of Service. In addition, unencrypted e-mail is not a "secure" means of communicating with FP, since email may be intercepted by a third party in the course of its delivery.

You are responsible for maintaining the strict confidentiality of your Membership password, and you shall be responsible for any access to or use of the Website or the My Funky Rewards Membership Service by you or any person or entity using a password provided to you, whether or not such access or use has been authorised by or on behalf of you, and whether or not such person or entity is your employee, relative or agent. You agree to (a) immediately notify FP of any unauthorised use of your password, membership number, or any other breach of security, and (b) ensure that you exit from your account at the end of each session. It is your sole responsibility to control the dissemination and use of your password, control access to and use of your account and membership number, and notify FP when you desire to cancel your Membership.

As part of the services offered to you, for example through our website, the Personal Data you provide to FP will be transferred to and processed in countries outside of the European Economic Area (EEA) in particular:

- to the US for the purposes of providing you services, and payment processing;
- Switzerland for the purposes of providing you services;
- Philippines for the purpose of providing customer service; and
- Ireland for hosting.

Whenever FP transfer or store your personal data outside of EEA, FP will take steps to ensure that your privacy rights continue to be protected, as outlined in this privacy policy and in accordance with the EU General Data Protection Regulation, using one or more of the mechanisms outlined below:

- FP may process or transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission (to see the list, please visit: http://ec.europa.eu/justice/data-protection/international-transfers/adequacy/index_en.htm).
- When providers or affiliates based in other countries that have not been deemed to provide an adequate level of protection for personal data by the European Commission process your data, FP may rely on other approved grounds to transfer your Personal Data, including incorporating the EU Commission’s standard contractual clauses into relevant contracts, and through relying on provider’s adoption of binding corporate rules.

You can contact FP's Data Protection Officer if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

Protecting the privacy of children is very important to FP. Membership of the My Funky Rewards Programme is not open to anyone under 18 years of age.

FP takes reasonable steps to ensure that the Personal Data it collects and processes is accurate, complete and current, but FP depends on its Members to correct or keep up to date their Personal Data. When returning to your Member Profile Maintenance section, you can review and update your Personal Data. You may also change your password, but you will need to confirm your identity first. Any change to your "Member Profile" on the Website will be recapped in an email that is automatically sent out by FP to the email address on file in your Member Profile.

Please be aware that if you want to update your preferences in relation to marketing communication relating to Funkypigeon.com generally (and not just My Funky Rewards), you will need to visit the member section on https://www.funkypigeon.com or contact customerservice@funkypigeon.com as you will not be able to update these preferences on the Website.

You can update and amend your data held by FP if inaccurate or incomplete by emailing FP at customerservice@myfunkyrewards.com, writing to My Funky Rewards, PO Box 5305, Lancing, BN11 9WD, calling us (please visit the Contact Us section on our website to always ensure you have our up to date number) or visiting your profile page if you have an online account.

If you would like to see the data FP process on you, restrict the processing of your data, exercise your right to data portability or have it deleted you can contact FP’s Data Protection Officer who will investigate the matter and take you through the necessary steps to provide you with the data you requested or to delete it. If you would like it deleted, in particular any data which is necessary for FP to process to provide you with the product/service, you will no longer be able to use the product/service. If applicable, FP’s Data Protection Officer will explain any circumstances where FP is not be able to erase your data such as the exercise or defence of a legal claim and situations where you can restrict the processing of your data. FP’s Data Protection Officer will respond to your query within 30 days of receiving your request.

You can make choices about how your Personal Data may be shared by FP with third parties for marketing purposes and/or how your Personal Data may be used by FP for purposes not related to your Membership. FP enables Members to opt in to email marketing and to opt in to marketing from third parties by modifying their online profile. A link to this profile will be available in marketing emails. If you have provided FP with your explicit consent to receive marketing communications via email, you will normally find an unsubscribe link at the bottom of the marketing emails you receive or you can also unsubscribe to email marketing by sending an email to customerservice@myfunkyrewards.com with "opt out" in the subject line. If you elect to opt out, such election (a) will not apply to communications that are directly related to your Membership, the My Funky Rewards Membership Service and the benefits and/or the fulfilment of a specific transaction you have requested (for example, a claim submitted for a specific benefit and/or emails describing the benefits of the My Funky Rewards Membership Service or special Member offers; (b) shall not preclude FP, including its employees, contractors, agents and other representatives, from accessing and viewing your Personal Data to provide benefits, to provide support and for any other purpose relating to your Membership of the My Funky Rewards Programme and (c) shall not preclude FP from disclosing your Personal Data as described in this Privacy Policy for purposes other than sending you promotional and marketing materials not related to your Membership.

FP retain your data for as long as you continue to use the product/service for the purposes explained in Section 2 and 3 above. When you cease your membership of the product/service, we will retain your data for as long as necessary to comply with our legal obligations, to resolve disputes and defend claims, as well as, for any additional purpose based on the choices you have made such as to receive marketing communications that you provided your consent to. In particular, we will retain call recordings, the data you supplied when joining the product, including complaints, claims and any other data you supplied during the duration of your contract with us for your product/service for a period of 10 years from termination or expiry of your service in line with industry standards and applicable legal requirements.

FP has appointed a Data Protection Officer responsible for privacy matters. If you believe your Personal Data has been used in a way that is not consistent with this Privacy Policy or your specified preferences, or if you have further questions related to this policy, please contact the Data Protection Officer by email at customerservice@funkypigeon.com. If you are not happy with the response you received or believe your data has not been used in accordance with this policy and therefore not processed in line with applicable laws, you may lodge a complaint with the Information Commissioner’s Office (ICO), the UK Supervisory authority. We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

FP shall assume responsibility for the Data that You submit if FP fails to honour its duty to provide reasonable protection of your personal information. It should be borne in mind, however, that you cannot hold FP accountable for a security violation unless if FP is at fault, in which case FP's liability shall be subject to the limits as set out in the Membership Terms of Service.

FP reserves the right to modify this Privacy Policy at any time, so please review it frequently on the Website. If FP makes any changes, you will either be notified by email or FP will post a notice on the Website's homepage. FP will also summarise any material changes to the Privacy Policy on the Website. FP encourages you to read any revised Privacy Policy. If FP is going to use your personal information in a manner different from that stated at the time of collection, you will be notified via email, and you will have a choice as to whether or not FP uses your personal information in this different manner.

By using the Website and/or using the My Funky Rewards Membership Service, you signify your acceptance of this Privacy Policy.

This is the FP privacy policy (the "Privacy Policy") which discloses the privacy practices for the My Funky Rewards Programme and the My Funky Rewards Membership Service and the myfunkyrewards.com Website") (which may be amended from time to time in accordance with the Changes to this Privacy Policy section below). The My Funky Rewards Membership Service and Website are owned and operated by FP. FP is a limited company registered in England & Wales, with registered number 06208854, and its registered office is at Greenbridge Road, Swindon, Wiltshire, SN3 3RX.If you have any questions about this Privacy Policy, please feel free to contact FP at customerservice@funkypigeon.com or write to FP at 2nd Floor, County Gates, Ashton Road, Bristol, BS3 2JH.

This Cookies Policy contains all the information about cookies and similar technologies that FP uses and it will be applicable to the following domains:

1) Offer.myfunkyrewards.com domain or Program registration page and Program registration confirmation page.

2) Product page: myfunkyrewards.com

3) Program Blog: blog.myfunkyrewards.com

4) Billing descriptor: www.funkypigeonrewards.com

Cookies (and similar technologies) are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating site during your browsing session or on each subsequent visit, or to another site that recognises that cookie.

Why do we use them?

We use these technologies in order to collect information (personal and anonymous); provide the service; improve the service (by gathering statistical information on traffic, our audience and use of the programme); show content and adapted advertising to users and customers; distinguish you from other user of the website; and allow you to share our content on social networks.

The use of cookies allows FP to provide you with your cashback rewards.

We use both first party cookies (FP cookies) and third party cookies, which are cookies provided by other people’s websites. For example, a third party content provider might provide a cookie when you access content hosted on their site. We do not have access to those third party cookies and their providers will have their own cookie and privacy policies which we encourage you to read.

More details on how businesses use cookies is available here: http://www.allaboutcookies.org/.

In the following sections, FP will explain to you which cookies (and other similar technologies) are used on the website (and for what purpose).

You can give consent to cookies, or withdraw any consent you have previously given, through our cookie tool or your browser settings - for more detail, please see “How to modify or uninstall cookies or similar technologies” below. Please note that, in order to refuse cookies that are set by third parties, you must use your browser settings or visit the third party site and follow the instructions in their cookie notice.

FP uses the following types of cookies (and similar technologies):

Strictly necessary. These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preference, logging in or filling in forms. You can disable these by changing your browser settings but this may affect how the website functions.

Performance. These first party cookies collect information about how visitors use the website, for example, the number of visitors, which email or web page visitors clicked through from in order to visit the website, which pages are the most and least popular and how visitors move around the site. All information collected by these cookies is aggregated and therefore anonymous. These cookies help us measure and improve the performance of the website. If you do not allow these cookies, we will not be able to monitor the website performance.

Personalisation & Analytics. These cookies enable the website to provide personalization and enhanced functionality based on your browsing history. They may be set by us or by third party providers whose services have been added to our website. If you do not authorize these cookies, we will not be able to provide you a personalized experience.

Marketing. These cookies may be set through our site by us or by third-party advertising partners. They may be used to build a profile of your interests and show you relevant adverts on other sites.

Social Media. These cookies are used so that visitors can interact with the content of different social media platforms (Facebook, YouTube, Twitter, LinkedIn, etc.) and are generated only for the users of these social media platforms. Please refer to the relevant social media platform’s privacy policies for information about their cookies.

A. COOKIES

You can access the details of cookies used on the following domains in the Consent Management Platform (CMP) the first time you access the website, or in the “Cookie Preferences” section in the footer of the website which can be accessed at any time:

1) One-time-offer.com domain or Program registration page and Program registration confirmation page.

2) Product page myfunkyrewards.com

3) Program Blog: blog.myfunkyrewards.com

4) Billing descriptor: www.funkypigeonrewards.com

B. SIMILAR TECHNOLOGIES

In addition to cookies, we use other technologies, which due to their characteristics and ability to collect data, must be included in this policy.

i. Milestones and Event Tracking

This type of technology collects information on the time that users spend on our web pages, complementing the information that cookies and other similar technologies collect. The most common events tracked by these technologies are:

Compliance interactions: How many people choose not to use marketing cookies?
Page interactions: Do users click on tabbed content? Or in box x?
Document downloads: How many people download documents in a certain format?
E-Commerce interactions: Do people add products to their cart and never complete their purchase?
Form events: Is there a problem with the forms? Do people start filling them out but never send them?
Lead generation: On which pages do people fill out the newsletter sign-up form?
Off-page links: How many people actually click on the email links, site email address and phone number?
On-screen interactions: Do people scroll enough to see the footer of the website?
Interactions with social media buttons: How many people find your social media profiles on the site?
Are they sharing the content of those buttons in blog posts?

ii. Clear gifs

Clear gifs (or Web Beacons/Web Bugs) are tiny graphics with a single identifier that track a user’s journey on the website. Unlike cookies, they are not stored on the user's computer hard drive, but are incorporated invisibly on web pages. We use clear gifs to manage website advertising as they tell us which content is the most used by our users.

iii. Log files

A "log file" is a file on the server that stores information about the origin of website traffic, the way users navigate through the site and what visitors to our pages are looking for. Among the information that we can collect with them are:

in fixed terminals or laptops and similar: the IP address, the URL of the page prior to registration in the programme, the browser and the version used, the date and time of the display of the advertisements of our programme on third party pages; and
on mobile and similar terminals: the name of the device used, the size of the screen used (pixels), the orientation of the device (vertical/horizontal), the language of the device, the identification number of the device and the version of the operating system used.

In all cases, the information will be used to provide you with the appropriate service for the device you use and all data will be stored for security reasons in an encrypted manner for a maximum of 30 days.

iv.             Web scripts & tags

FP uses these technologies in order to obtain certain pseudo-anonymized personal data that allows us to identify whether you are a registered member of the Webloyalty Programme, in order to provide you with relevant messages and offers through our advertisements as well as to remind you where you can use the benefits of your subscription. This technology is used both on our websites and on the pages of our business partners (partners with whom we have commercial agreements to promote our programme). Business partners will use these technologies to collect a unique identifier on their website which FP can use to recognise its members. If you are not a member of the Webloyalty Programme, the data collected through the web scripts will remain anonymous and will be stored for a maximum of 12 months (for more details, you can consult the privacy policy of our business partners). Refusing the use of this technology will not stop advertisements, but the advertisements you see will not be adapted/personalised.

v.              Exponea Events

As a member of the Webloyalty Programme or as a subscriber to our newsletter, we will send you emails, in which we have included certain tracking technologies that, among other information, such as your name and customer number, may collect your IP address.

The main objective of these is to provide you with the service correctly (which is necessary), however we can also use them for purely statistical purposes (all of which is anonymous) that allows us to improve our advertising campaigns, as well as solve any type of incident.

vi.             Automatic data for browsing the website

When you browse the Internet, you leave a track of electronic information on each of the websites you have visited, it is the so-called “fingerprint”, which can be tracked and stored by the servers of our websites. The navigation course data indicates the type of terminal and the navigation software that was used or the Internet address of the website from which you logged into our website.

We will use this data in aggregate and anonymously to compile statistical data on the time that users spend on our website or to understand how they navigate through the website which will help us improve the programme and the user experience.

vii.            Customer experience analytics services

In order to analyse the behaviour of the visitors on the website, FP uses some customer experience analytic services. Through this technology, FP does not collect or transfer any personal identifiable information, and uses these analytic services only to record, on a completely anonymous basis, information such as mouse clicks, mouse movements, scrolling activity as well as non-personally identifiable information which you type whilst on the website.

For example, FP uses the ClickTale customer experience analytics service. ClickTale does not create a user profile for the purpose of tracking a user across unrelated web sites and will only use such information pursuant to its privacy policy (located at http://www.clicktale.com/privacy_service.aspx ). You can choose to disable the ClickTale service at http://www.clicktale.net/disable.html.

C. HOW TO MODIFY OR UNINSTALL COOKIES OR SIMILAR TECHNOLOGIES

You may refuse to accept, or withdraw your previous consent to the cookies installed on your computer or device in two ways:

1.              you can do so through the Cookies Preferences link (which can be found in the footer of all our web pages, under the heading "Cookies Preferences”). Essential cookies cannot be disabled through the Cookies Preferences link because they are necessary to make the website function. You may change your mind about the cookies you have selected through our Cookies Preference link at any time. Please be aware that the Cookies Preferences link cannot be used to block cookies on third party websites linked to from our website. In order to remove these cookies you will need to visit the relevant third party site and follow the instructions in their cookie notices. Alternatively, follow the instructions below to turn off these cookies using your browser settings.

2.              Your browser settings may allow you to refuse the setting of certain cookies. The “Help” or “Internet Settings” functions within your browser should tell you how. For information on how to manage cookies on popular browsers please see the following links:

With regard to third-party cookies and similar technologies, we want to make sure that you understand that once you have allowed their use and installation on your computer, if you later decide to block them, this means that FP will no longer receive data that could be collected by these cookies.

This does not mean that these cookies are permanently uninstalled from your terminal, for this it will be necessary that you go to the browser settings that you used to access the Programme and follow the instructions to that effect.

Finally, if you do not want any tracking technology to be installed on your terminal, you can use the "do not track" tools, which will allow you to enable a "do not track" function or even send you notices when certain types of cookies that you have predefined as "unwanted" are identified; These tools work in a similar way to so-called "incognito browsing". However, we remind you that part of the provision of this service requires that your purchases be tracked in order to offer you confirmation of purchases and associated refunds. In the event that you browse incognito or use any of these tools, we may not be able to track your purchases and we may not be able to provide the service correctly.

Remember, you can always contact us, both at the contact address and via email to our data protection officer at dpo@completesavings.co.uk to receive additional information and to expressly request the deletion of any personal data that is collected through the use of these technologies.

Please remember that uninstalling or modifying the cookies that have been classified as technical or necessary (and some performance cookies) may mean that we are not able to ensure the correct provision of the service (for example, monitoring of your purchases to obtain refunds) or maintain the full functionality of the website adjusted to the preferences.

D. CHANGES TO THE COOKIES POLICY

FP reserves the right to modify the Cookies Policy at any time by posting the amended terms on the website. All amended terms will automatically take effect immediately on posting, so please review it periodically on the website to inform yourself of any changes. If you do not accept the changes made, you should immediately stop using the website or amend your cookie settings accordingly.

Due to the constant updates made to these technologies, FP has the firm commitment to carry out a complete review of the technologies at least once a year to ensure that we always have the most up-to-date information.

It is possible that during these annual reviews, some of the technologies identified above may be modified or some new ones may be added. In any case, we assure you that these technologies will not have a different purpose than those they replace and new technologies will never be added that do not fit into any of the categories mentioned above.

CUSTOMER SERVICE

customerservice@myfunkyrewards.com

0800 085 9384

Calls are free from UK landlines and mobiles

8 AM - 8 PM Monday-Friday
9 AM - 4 PM Saturday
Excluding bank holidays